At Revolution Shop, we want you to be completely satisfied with your beauty and skincare purchases. If you’re not happy with your order, we’re here to help make it right.

Important Note: You have 15 days from the date you receive your items to initiate a return or exchange.

Return & Exchange Process

Step 1: Review Our Policy

Before initiating a return, please ensure your items meet our return criteria:

  • Items must be in original, unopened condition
  • All original packaging and tags must be intact
  • Return request must be made within 15 days of delivery

Step 2: Contact Our Customer Service

Email our customer service team at [email protected] with the following information:

  • Your order number
  • Items you wish to return or exchange
  • Reason for return/exchange
  • Whether you prefer refund or exchange

Step 3: Wait for Authorization

Our team will review your request within 1-2 business days and provide:

  • Return authorization number
  • Shipping instructions and return address
  • Any additional instructions if needed

Step 4: Ship Your Return

Once authorized, please ship your items to:

Revolution Shop Returns
1617 Bates Brothers Road
HYDE PARK, US 12538

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 5: Processing

Once we receive your return, we will process it within 3-5 business days and notify you via email.

Refund Information

Refunds will be issued to your original payment method:

  • Credit Card Refunds: 5-10 business days to appear on your statement
  • PayPal Refunds: 3-5 business days to process
  • Original shipping charges are non-refundable
  • Return shipping fees are not refundable

Non-Returnable Items

For health and safety reasons, the following product categories cannot be returned or exchanged:

  • Fragrance Products (due to hygiene reasons)
  • Opened Skincare & Makeup (CBD Skincare, Ceramides, Charcoal products, Glycolic Acid, Hyaluronic Acid formulations)
  • Personal Care Items that have been opened or used
  • Gift Sets if any items have been opened

All sales are final on these items unless they arrive damaged or defective.

Return/Exchange Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:

Dear Revolution Shop Customer Service,

I would like to request a [return/exchange] for my order #[Your Order Number].

Items to return/exchange:
– [Product Name 1]
– [Product Name 2]

Reason for return/exchange:
[Please describe why you’re returning/exchanging the items]

Preferred resolution:
[ ] Refund to original payment method
[ ] Exchange for [specific product if known]
[ ] Store credit

Thank you for your assistance.

Sincerely,
[Your Full Name]

Need Help?

Our customer service team is here to assist you with any questions about returns or exchanges.

Email: [email protected]

Response Time: 1-2 business days

We appreciate your trust in Revolution Shop and are committed to ensuring your complete satisfaction with our beauty and skincare products.